Connectors for AI assistants

Answers from the source, inside the chat

A connector lets an AI assistant such as Claude answer from an organisation’s own information. In the first example, a resident asks about bins and council tax, and each answer comes back as the council’s own card, in English or Welsh.

Watch the demo Ask about a connector
Fictional council and data, for illustration Recorded in Claude, in English 64 seconds, no sound
The first connector

Example Council, asked about bins and council tax

Example Council is a fictional council, and every address, date, account, and amount in the demo is invented. The conversation is a real one, recorded in Claude.

  1. A resident asks

    They ask Claude when the next bin collections are at 12 Sample Road, ZZ99 9ZZ.

  2. Claude offers the connector

    Claude finds the Example Council connector and asks whether to use it. The resident presses Use, which sends the reply “Use Example Council for this”.

  3. The council’s card answers

    The bin collections card shows the next collection, which bins go out, a service notice, and the collection after that. Claude adds a short reply.

  4. A question that needs sign-in

    They ask how much council tax is left to pay this year. The council tax card shows £465.00 left, in three instalments of £155.00, with nothing overdue.

  5. Instalments, then Welsh

    One button opens the list of instalments. Another switches the card to Welsh.

Two tools

One public, one signed in

Each tool gives Claude a short text answer and shows the resident the council’s card. Links out of the card, such as paying or reporting a missed collection, open on the council’s own site, each marked “Leaves the chat”.

Bin collections

Public, no sign-in

Asked with a postcode and house number. The card shows:

  • The next collection day, and how soon it is
  • Which bins go out, and in which container
  • Any service notice from the council
  • The collection after that
  • An Add to calendar button
Fictional council and data, for illustration
Example Council
12 Sample Road, Exampleton, ZZ99 9ZZ
Cymraeg
Next collection Tomorrow
Tuesday27 October
Out by 5am, or the night before
  • Garden
    Green wheelie bin
  • Food
    Brown caddy
  • Recycling
    Red and blue sacks
Service notice
Collections may run up to two hours late while the collection lorries are being serviced.
After that
Tuesday 3 November
General waste, Food, Recycling, Glass
Add to calendar
Report a missed collectionLeaves the chat What goes in which bin?Leaves the chat
Public collection schedule. No sign-in, nothing about you stored. example.org
The bin collections card as the demo shows it. Recorded 26 October. A drawing, not a working card.

Council tax

Signed in, simulated in the demo

For a resident signed in to their council account. The card shows:

  • What is due now
  • What is left this year, in instalments
  • The next payment and the last one
  • A 10-step bar of instalments paid
  • The full list of instalments, on request
Fictional council and data, for illustration
Signed in Account ••••4821
Example Council
Council Tax · 2026/27
Cymraeg
Due now Nothing overdue
£0.00
Next instalment £155.00 on 1 November by Direct Debit
Left this year
£465.00 = 3 × £155.00
Instalments left: 3 of 10 Last payment £155.00 on 1 October
View instalments
Pay on example.orgLeaves the chat Set up e-billingLeaves the chat
Payments in the last 48 hours may not show yet. Payments open on the council's own site, never in the chat. example.org
The council tax card as the demo shows it. Recorded 26 October. A drawing, not a working card.

The demo has no real sign-in. The card treats an invented account as signed in.

On the cards and on this site, the Welsh is Async Digital’s own draft, translated with Claude, an AI model, and checked by Rob Nash, Async Digital’s director, who is learning Welsh; a real connector uses the council’s own Welsh, written by its translators.

Contact

Ask about a connector

Async Digital builds connectors for AI assistants. To talk about one for an organisation’s own services, email info@async-digital.com.

Email info@async-digital.com